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What should you do when your Scottsdale home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your loved ones – against the various risks you could face, like burglary, fire, and flooding. Even though your home may be prepared, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Scottsdale home alarm system goes off? The blaring of an alarm can be jarring, bewildering, and may provoke panic. Your best choice is to stay composed and follow these easy tips.

Actions to Take Whenever Your Home Alarm System In Scottsdale Goes Off

It’s a scenario nobody wants to encounter, but it’s also why you put in a home alarm system from the outset. You’re woken up in the middle of the night with the distinct sounding of an alarm after a security sensor has been triggered. So what should you do?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is blasting, and your pulse is pounding. But keeping yourself calm is the best way to appraise what is happening. Avoid the impulse of trying to handle the emergency yourself but instead let your monitoring specialists and first responders do their job.
  2. Protect your family. Your main focus should be your family and getting them to safety. In the event of a burglary, this might include moving to a designated secure area as far away from points of entry as possible. Chances are your alarm immediately scared off the invader, but it’s always smarter to be safe than sorry. If there’s fumes or a fire, you need to vacate your house without delay.
  3. Remember your cell phone. In this day and age, almost all people have their cell phones with them always, but you may fail to pick it up during a crisis. Try to remember it. You’ll be able to stay in touch with your monitoring professionals and get notifications through your home security app.

Connect With Your 24-hour Monitoring Agents

Any time your home alarm system in Scottsdale goes off, your 24/7 monitoring professionals will spring to action. The first move is to confirm your alarm, and that means getting in contact with you. The procedure they follow is dependent on the type of emergency. For instance, when a medical emergency is initiated, one effort will be made to contact you before help is dispatched. If you’re dealing with a break-in - the most typical type of event - a monitoring agent will adhere to these steps to contact you:

  • An attempt will be made to communicate with you via the command hub. You will generally be required to supply a passcode.
  • If that effort is not successful, a call is made to your primary contact number.
  • A secondary number or your primary contact person is called next.
  • If you still can’t be reached, local police are dispatched.
  • Your monitoring agents will attempt to reach you again after authorities are notified.

If you're not in a position to interact with monitoring staff, that’s OK. Assistance will still be dispatched even when you're not available to confirm the emergency.

Get prepared for any emergency with a Vivint home alarm system in Scottsdale

Be prepared for any situation with a contemporary home alarm system in Scottsdale from Vivint. Contact (480) 681-6262 to start the customization of your home’s protection today.